Teleconsultation Policy

Before any teleconsultation begins, we verify the patient's identity to ensure safe and accurate care.

• Patients must provide their full name, date of birth, and a valid phone number at the time of booking.
• A government-issued photo ID (Aadhaar, PAN, or passport) may be requested for first-time consultations.
• For follow-up consultations, identity is confirmed using the registered phone number and patient records on file.
• For minors, a parent or legal guardian must be present during the consultation and provide their own identification.

Informed consent is obtained before every teleconsultation.

• Patients provide explicit consent acknowledging the nature and limitations of a teleconsultation versus an in-person visit.
• Consent is recorded digitally (via the booking form or a confirmation message on WhatsApp/email) and stored in the patient's records.
• Patients may withdraw consent and end the teleconsultation at any time.
• The consulting physician will explain the consultation process, expected outcomes, and any risks before proceeding.

• Prescriptions issued after a teleconsultation are digitally signed and sent to the patient via email or WhatsApp.
• All prescriptions include the doctor's registration number, patient details, date, and a list of medicines with dosage instructions.
• Medicines are dispatched to the patient's address via courier, or the patient may collect them from the clinic at Dr. Neha's Clinic, Shop No. 401, Ganesh Plaza, JNTU Hitech City Road, KPHB, Kukatpally, Hyderabad - 500085.
• No controlled substances or medications requiring in-person evaluation will be prescribed via teleconsultation.
• Prescriptions are valid as per applicable regulations and are for the individual patient only.

The consulting physician may recommend an in-person visit if:

• The condition cannot be adequately assessed remotely.
• Symptoms worsen or do not respond to the prescribed treatment.
• Physical examination, lab tests, or diagnostic procedures are needed.
• The patient requests an in-person consultation.

In such cases, an appointment can be scheduled at the clinic:

We take patient privacy seriously. All teleconsultations are conducted in compliance with applicable data protection standards.

• Consultations are conducted over secure, encrypted communication channels.
• Patient records, prescriptions, and consultation notes are stored securely and accessible only to authorised medical staff.
• No audio or video recordings of the consultation are made without the patient's explicit consent.
• Patient data is never shared with third parties for marketing or commercial purposes.
• Patients may request access to, correction of, or deletion of their personal data by contacting us at drnehasclinic@gmail.com.

For full details, please refer to our Privacy Policy.